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FAQ

  • If I want to be your distributor, does there any marketing support?

    Yes, if your sales quantity can reach a good amount, we can offer you the bonus, brochures, attend your exhibition,marketing gift etc... all the details can be negotiated by both sides, we have much experience on it.

  • Can I use my own design package?

    Yes, The package can be with your logo.

  • What kinds of product can you offer for refractory?

    Our company can offer a series products for refractory. For example: brown&white fused alumina, calcined bauxite, cenosphere are our leading products.


  • Why we choose your products?

    Professional After-Sales Service
    Our after-sales engineers stationing on a long-term basis to deal with any problems our clients have, around the clock.
     
    Top-Rank Technical Team
    SEPPE technical team has 8 years of experience in technical support. They have strong skill to solve all kinds of problems.
     
    Quick Response Within 8 Hours
    We have relatively perfect global on site service network, provides quality service and practical products for you.
     
    Perfect Quality Control System
    All production and R&D of our products in accordance with ISO9001:2001. 

  • Why can’t use quartz sand for blasting?

    Quartz contain silica, dust produced during use can cause fatal lung disease. So we recommend not using it. Our blasting media does not contain silica and is more efficient when sandblasted than ordinary sand.

  • I have asked a question but no answer

    You can also call us: 0086.373.35858.717, or email info@seppe.cn, thanks.

  • Which grit size of garnet sand for finishing application?

    If you are roughing, choose a 30 to 60 grit.
    If you are intermediate grinding, use 80 through 100 grit.
    If you are 
    fine polishing, use 100 through 120 grit.

  • In the context of the current outbreak,Can the order be delivered on time?

    We will do our best to ensure that the order is completed on time
  • In the context of the current outbreak,Will the price of the product go up?

    No. Our prices will fluctuate with costs, but they will not increase substantially

  • Will the epidemic affect delivery ?

      The logistics is break off in China for now, it's better to control and prevent the epidemic. Once permission is granted, the orders of our clients will be delivered order firstly.    

  • What is the current situation in China?

     At present, the Chinese government is taking active measures to deal with it, and has achieved remarkable results              

  • How about your company's certification?

    ISO9001, ISO9001:2008,  SGS and Test Report, also we could apply other necessary certification.

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