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FAQ

  • Are you a manufacturer or a trading company?

    SEPPE is a comprehensive industrial group with our own mining resources and manufacturing facilities. We specialize in the production and supply of high-grade alumina, sintered & calcined bauxite, abrasives, and refractory materials.

  • What is your experience in international trade?

    We have an established global sales network. With years of experience in international logistics and export compliance, we ensure smooth and efficient delivery to destinations worldwide.

  • How do you ensure quality consistency?

    Quality is our priority. We maintain rigorous control over the entire production process—from raw material extraction to final packaging—strictly in accordance with ISO 9001:2000 standards.

  • Can you provide customized products?

    Yes, we offer tailored solutions. Our professional technical team can adjust product specifications to meet your precise industrial requirements. Please reach out with your technical data sheets.

  • How can I request samples for quality testing?

    We are happy to provide samples for your evaluation. While the samples themselves are free of charge, the express courier costs are typically borne by the client.

  • What is your Minimum Order Quantity (MOQ)?

    For optimal shipping efficiency, we recommend full container loads. A 20ft container typically holds 25–28 metric tons (subject to destination port policies), while for high-volume, low-density products like Cenospheres, we load 24 tons in a 40HQ container. Please note that larger volumes allow us to offer more competitive pricing.

  • What are your accepted payment terms?

    Our standard term is 50% T/T in advance, with the balance paid against the copy of the Bill of Lading (BL). We also accept Letters of Credit (L/C) for qualified orders.

  • How can I obtain an official quotation?

    To provide you with the most accurate pricing, please send your specific requirements (specifications, quantity, and destination port) along with your contact information to info@seppe.cn. Our sales team will respond with a formal quote promptly.

  • What is your typical lead time?

    Lead times vary based on order volume. For a standard full container load, we typically require 10–15 days for production and preparation.

  • What are your packaging options?

    Our standard packaging consists of 1–1.5MT bulk bags (PP woven with HDPE liners), equipped with 4 loops to ensure safety during heavy handling and sea transit. We also offer customization, including 25kg woven bags, kraft paper bags, and palletized options upon request.

  • Can we visit your factory?

    We warmly welcome you to visit our facilities. Please inform us of your schedule in advance, and we will be happy to arrange your itinerary and assist with your visit.

  • What is your QA & QC ?

    We have our own mining resources, so the production process can be strictly controlled under ISO9001:2000 from raw materials to finished goods.  

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